Terms & Conditions

2.1 Eligibility

You must be a licensed real estate agent or authorised staff of a real estate agency to use KeydIn.

2.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. KeydIn offers optional two-factor authentication (MFA) to enhance account security. Enabling MFA is recommended but not required.

2.3 Mobile App Use

KeydIn is available as a native mobile application on Android and iOS. By using the mobile app, you agree to these Terms in the same way as the web platform. The mobile app accesses the same KeydIn account and data. You are responsible for keeping your device secure and for any activity that occurs through the mobile app under your account.

2.4 Proper Use

You agree to use KeydIn only for lawful business purposes. You may not:

• Attempt to access unauthorised data
• Interfere with other users’ accounts
• Misuse AI-generated content in ways that violate laws or third-party rights

4.1 Email Integration

KeydIn may access your connected email account(s) (Gmail or Outlook) to automatically detect and parse property enquiry emails into structured leads.

4.2 Email Sending

KeydIn may send emails on your behalf in two ways: (a) when you manually approve AI-drafted responses, or (b) automatically when AI Auto-Reply is enabled. Auto-Reply sends responses, booking confirmations, and follow-up emails autonomously without requiring manual approval. Emails are sent via KeydIn’s email delivery service.

4.3 Calendar Integration

KeydIn may access your connected calendar (Google Calendar or Outlook Calendar) to sync appointments, check availability, and create meeting events such as property inspections.

4.4 Data Use

Only parsed data required for leads, conversations, calendar scheduling, and AI suggestions is stored. Full email inboxes and unrelated messages are not retained.

4.5 Consent

By connecting your email and calendar accounts, you consent to automated reading, processing, and sending of data through those accounts for KeydIn features.

4.6 Security

OAuth access tokens are encrypted using AES-256-GCM before storage. Sensitive credentials are never stored in plaintext.

6.1 Access

KeydIn provides a vendor transparency portal that allows property vendors (sellers) to view campaign performance, buyer feedback summaries, and agent recommendations without creating an account. Access is granted via a time-limited secure token (valid for 30 days).

6.2 Data Shared

The vendor portal displays sanitised data only. Sensitive internal fields such as commission rates and agent-only notes are not exposed. Vendors can view AI-generated summaries, campaign metrics, and market insights for their property.

7.1 Payment Processing

Subscription payments are processed securely through Stripe. KeydIn does not store credit card numbers or sensitive payment details on its servers.

7.2 Subscription Renewal

Subscriptions renew automatically at the end of each billing period unless cancelled.

7.3 Free Trial

New agencies may receive a 14-day free trial of the Growth plan. During the trial period, all Growth plan features are fully available including AI Auto-Reply, smart booking, and social content generation.

• No credit card is required to start a free trial.
• If you do not subscribe to a paid plan before the trial ends, AI features will be disabled. Your data (leads, conversations, listings) will be retained and accessible in read-only mode.
• You may upgrade to a paid plan at any time during or after the trial via Settings → Billing.

7.4 Cancellation

You may cancel your subscription at any time via Settings. Upon cancellation, you retain full access until the end of the current billing period, after which your account will be downgraded.